Deals direct store location

Before contacting our team — please double check if you have made a second account with OZSALE, as many customers can find missing orders attached to a separate email account such as a work email address. To contact our Customer Service Department, please click here: We are unable to accept any bank transfers or cheques. All transactions must be placed by our customers, and cannot be processed via the Customer Service Department.

Customers do have a limit of purchasing an item 5 times per order.


Should you require any further items, please place a second order. The Shipping and Handling fee attached to each order cannot be covered by a voucher or promotional code and must be paid via one of the above payment methods. Please note that some vouchers and promotional codes may attract a minimum spend that excludes the cost of Shipping and Handling.

Deals Direct 'Australia's #1 Online Department Store' - AdNews

Once your refund has been processed, please allow 2 — 3 business days for the funds to reach your account. If you have utilized a promotional code, this will be refunded to your Deals Direct account as a store credit. Does Deals Direct sell gift cards At this stage, Deals Direct does not offer gift cards for purchase. Once all customers have placed their orders and the sales event has ended — this is when the magic happens!

If the sales event stock is already at our warehouse — we will ship your order straight to your door as soon as possible. If not, our suppliers will organize to ship the sales event stock to one of our international warehouses.

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Each sales event listed online has its own estimated delivery time frame. We generally advise that it can take up to days for your order to reach you.

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Whilst we endeavour to meet our estimated delivery time frames, there are many factors out of our control that mean you may receive your order later than anticipated. We do apologise for any unforeseen delays, however - our team is always working hard to get your order to you as quickly as possible. On some occasions, we may not be able to complete your order in full.

We will inform you as soon as we are made aware of any discrepancies with stock and ensure that you are refunded via your original method of payment urgently. With over 5 major warehouses located all over the world, dispatching over , items each week — you can take ease in knowing that it is only a very small percentage of orders that may be effected. To check the progress of your order, please visit My Orders For sales advertised as 24 hour dispatch or 48 hour dispatch For purchases made before 6pm AEST Sunday to Thursday on eligible sales only.

Purchases dispatched on working days excluding public holidays When nominating express delivery during checkout Next business day delivery available in Sydney and select Melbourne metro areas on orders placed by 12pm AEST.

Deals Direct

Only applicable on select sales and products Can you express ship my order Unfortunately we do not offer an express shipping service and are unable to expedite individual orders. For local brands — these will be packed in our Sydney Warehouse or sent directly from the supplier — expect working days. Enjoy Free Shipping on most brands for subsequent orders placed within the hour.

How are my orders sent to me Deals Direct uses a number of delivery partners and courier services depending on which warehouse your order is coming from and where you live. In some instances, your order may be delivered directly to your door via our supplier's warehouse. When stock from different suppliers is made available in the same warehouse, at the same time, we may consolidate orders where possible. This means that in some instances, you may receive different orders together in the same parcel.

For these orders, the shipping and handling charges will remain unaltered as this fee not only covers the cost of dispatch, but the preparation of the order as well. As a sales event website, we do not build our postage fees into the price of the items like regular full price websites. Our shipping fees do remain flat rate regardless of purchasing locally or from one of our many international warehouses.

From here you will need to select which items you would like to return and provide a detailed reason for return.

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Please note some returns may be declined due to the specific returns policy attached to that product. If this is the case, you will be emailed notifying you of this. My Returns Please refer to our Returns Policy for further information: Return Policy. If the product is found to be faulty, we may replace the faulty goods, if the product cannot be repaired or exchanged for a same or similar item.

If we decide the item should be returned to us, we will advise the arrangements for this. Refunds will only be offered where a replacement is not available. Please be aware refunds will be processed via the method of payment, there may be some delay before funds appear in your account due to bank clearance. The contents of this store are the copyright of Deals Direct or our suppliers. You may use these contents only for your personal and non-commercial purposes. You may not use or copy for any commercial purpose. Have received but product far from advertised!!!! Basic unit received not an HDMI and AV input as advertised and unit is second hand as plastic protective cover has been removed and screen covered in scratches!!!!!!!!!!!!!!!!!!!!

What the HELL!!!!!!!!!!!! Please rectify your fraudulent sales actions!!!!!!!!!!!!! Awesome trader, super quick delivery, good communication, i recommend this seller to everyone on trade me?? Excellent service! I had a tight timeframe for delivery on my purchase and my expectations were exceeded. Highly recommend! Show more. Register Log in. Profile image for not logged in member.

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